FAQ

About Illuminate

Frequently asked questions

1. Where do you ship from?
Most orders ship from our US-based warehouses. Processing usually takes 1–2 business days.

2. How long does shipping take?
Standard shipping typically takes 5–12 business days depending on your location and product.

3. Do you offer order tracking?
Yes. As soon as your order ships you’ll receive a tracking link by email.

4. What is your return policy?
We offer hassle-free returns within 30 days of delivery on unused items in their original packaging.

5. How can I contact support?
You can email us anytime at contactilluminateglow@gmail.com and our team will reply within 24–48 hours.