Shipping & Delivery

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday).
Once your order ships, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery windows:

• United States: 5–14 business days
• Canada: 7–15 business days
• International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, holidays, or high seasonal demand.

Shipping Costs

Shipping rates are calculated at checkout based on destination and order value. Any active free shipping promotions will be automatically applied if eligible.

Order Tracking

Tracking details are sent via email once your order ships. Please allow 24–72 hours for tracking information to update in the carrier system.

Address Accuracy

Please ensure your shipping address is correct at checkout. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Lost or Stolen Packages

If a package is marked as delivered but cannot be located, we recommend checking with neighbors or contacting your local carrier. Once a package is marked delivered, responsibility transfers to the carrier.

International Orders

For orders shipped outside your home country, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the product or shipping price.

Need Assistance?

For any shipping-related questions, please contact:
contactilluminateglow@gmail.com